Frequently Asked Questions
If you can’t find an answer below or have a question about your order you can email me at firstname.lastname@example.org however I receive a LOT of email – Your questions, emails and orders all come directly to me, Justin Hillgrove, and my assistant, and we will do our best to answer in a timely manner. If you feel a phone call is necessary please include your phone number in the email and a good time to call.
Emails are prioritized as follows:
- Questions about online orders will be responded to ASAP. (If your email goes unanswered and you feel it may have been missed, please feel free to contact me again. Emails do occasionally go astray or get filtered).
- Most other questions are answered as time permits, usually during the studio hours (Monday – Thursday
9:00am – 4:30pm PST)
- Unsolicited requests to appear at events are usually ignored (due to volume)
- Unsolicited service offers are always ignored (due to volume)
For the purposes of processing & shipping orders, my STUDIO HOURS are:
Monday – Thursday
9:00am – 4:30pm PST
That means orders placed Thursday evening through Sunday will be processed on Monday. Items usually ship within 1-3 business days of placing an order, however Canvas Giclées can take 5-7 business days. Please keep in mind that though I strive to fulfill orders as quickly as possible, I am an artist, not Amazon.com.
- United States is $6
- Canada $30
- Other International $45
Note about the flat shipping fees: I occasionally receive complaints about the price of shipping, but the actual shipping cost I pay (including packing materials) is higher than that flat fee, and in many cases it is considerably higher.
Most packages are shipped via USPS Priority Mail, but items may also be sent via USPS First Class, UPS Ground, etc. If the item is needed by a specific date please email us at email@example.com or let us know in the order notes. In rare cases where it will cost me more to ship the order than the order itself is worth (occassionally happens with international orders) I reserve the right to request additional funds for shipping or to cancel the order.
I want you to be happy with any purchases you make. If there is a problem with your order please email me at firstname.lastname@example.org (preferably within 15 days of receipt of your items) and I will do my best to resolve the issue. If you would like to speak to me in person just email me your phone number and a good time to call and I will get back to you ASAP. (Please note: Problems with purchases made through other websites or galleries should be resolved with those same vendors). Items are sold “as is” and a return may be denied. Your questions, emails and orders all come directly to me, Justin Hillgrove, and I will do my best to answer in a timely manner.
Do You Charge Tax?
Taxes are charged in Washington State and California.
How do I pay for my order?
On the checkout page, you can login with you Amazon account for super easy checkout via Amazon Pay.
Or you can Pay via PayPal; you can pay with your credit/debit card if you don’t have a PayPal account.
Original Paintings are painted by myself, Justin Hillgrove, usually in acrylic paints. The depth of the stretcher bars may vary. All are coated with a UV Varnish. Original Drawings/Sketches are created by me using archival inks – paper stocks vary. Questions about specific originals may be emailed to me at email@example.com
Open Edition Prints are laser reproductions on acid-free heavyweight paper stock. The prints are laid out in the style shown in the picture below with a white border (usually .75″ – 2.5″ thick all around – varies depending on the proportions of the original painting) with the title and “Justin Hillgrove” printed below the image. Prints are packaged in cellophane with chipboard backboard.
Giclée Prints are significantly higher quality prints known for their true colors and longevity, and they most closely resemble the original painting. The size listed represents the actual image size and all are unframed. Giclées purchased from Justin Hillgrove (in person at events or here on ImpsAndMonsters.com) are part of the “S/N Edition.” This edition is hand signed and numbered by Justin Hillgrove. A single edition is made up of both watercolor giclées and canvas giclées of varying sizes that total between 10 – 250. (Justin Hillgrove reserves the right to create additional reproductions and to embellish, enhance or remarque any of the art in this edition).
Watercolor Giclée Prints are printed on a heavy, lightly textured art paper. Dimensions listed are actual image size. There is a thin white border around the entire image, usually .125″ – .25″. Print must be matted and framed. Prints over 11″x17″ ship in a tube. 6×8’s and 8×8′ come with a 1″ black mat.
On Stretched Canvas are printed on canvas, then stretched and backstapled onto 5/8 – 7/8″ wooden stretcher bars. Sides are black, with some image overlap. In some rare cases, sides may be painted black rather than printed black). Canvas giclées can take up to 5 business days to prepare because of drying and stretching times.
Gallery Editions are also available for many of the images through Art Center Gallery and its network of galleries. More information as well as pricing and availability of that edition is available directly through them: https://www.shopartcenter.com/
Do you teach art?
No, but I do have some time-lapse videos on my YouTube Channel here:
And some more tutorials on Lasting Impression Art:
Do you create custom art or take commissions?
No, I do not take commissions or do any custom work. This includes illustrating books, bedroom murals, custom tattoos, family and pet portraits, and the like. Sorry!
Aside from simply being way too busy, needing time to do my own art, wanting to enjoy family time and occasionally needing to sleep, I just don’t enjoy working on commissions – it feels too much like work 😛
Are your Parody and Tribute paintings legal?
My works of tribute and parody are expressions of dedication protected by the 1st Amendment in the case of parodies, and by Fair Use in the case of tributes and mash-ups (as they are “transformative” and are in my own unique style, and do not damage the copyright holder’s reputation, branding or financial standing). I only tribute those things which I both know and love, and that are of large enough standing and reputation that my tribute will not damage them in any way. Said pieces of art are not licensed nor endorsed by the original authors unless otherwise noted in the description. They are not intended to represent the views of the copyright holders, are not a product of the original authors, nor are they intended to emulate work originating from said authors (i.e. I’m not trying to fool anyone into thinking this is licensed material originating from the company of origin). I encourage all to support the actual authors and copyright holders of the brands and characters they love whenever possible.
Can I visit your studio?
Yes, I work full time out of my home studio near Snohomish, WA and can be visited Monday through Saturday BY APPOINTMENT. Just email me at firstname.lastname@example.org to arrange a visit. Please note that the studio is not open on Sundays.