FAQ

Frequently Asked Questions

 

HAVE QUESTIONS?
Can’t find an answer below or have a question about your order? Feel free to email me at impsandmonsters@gmail.com Please keep in mind that I am a real person, not a large corporation. Your questions, emails and orders all come directly to me, Justin Hillgrove, and I will do my best to answer in a timely manner. I receive A LOT of email so please be patient. Questions about placed orders will be responded to ASAP. If your email goes unanswered and you feel it may have been missed, please feel free to contact me again. Emails do occasionally go astray or get deleted by accident. Thanks!


COMMISSIONS / CUSTOM PAINTINGS:
No, I do not take commissions or do any custom work. Sorry!


A NOTE (AND DISCLAIMER) ABOUT PARODY/TRIBUTE ART:
The pieces you see listed as Parody/Tribute Art are not licensed nor endorsed by the original authors unless otherwise noted in the description. They are not intended to represent the views of the copyright holders, are not a product of the original authors, nor are they intended to emulate work originating from said authors (i.e. I’m not trying to fool anyone into thinking this is licensed material originating from the company of origin). My works of tribute and parody are expressions of dedication protected by the 1st Amendment in the case of parodies, and by Fair Use in the case of tributes and mash-ups (as they are “transformative” and are in my own unique style, and do not damage the copyright holder’s reputation, branding or financial standing). I only tribute those things which I both know and love, and that are of large enough standing and reputation that my tribute will not damage them in any way. I encourage all to support the actual authors and copyright holders of the brands and characters they love whenever possible.


PRODUCT DESCRIPTION:

ORIGINALS are painted by myself, Justin Hillgrove. On canvas originals, the sides are painted (usually a solid color, usually black) so they can be hung without being framed if you wish. The depth of the stretcher bars are approximately 7/8″. All are treated with a UV Varnish. If you have a question about a specific original, please feel free to email me at impsandmonsters@gmail.com

POSTER PRINTS / OPEN EDITION PRINTS are laser reproductions on acid free heavyweight paper stock. The prints are laid out in the style shown in the picture below, with a white border usually 1- 2.5″ thick all around (varies depending on the proportions of the original painting) and the title and Justin Hillgrove printed below the image. The prints are packaged in cellophane with a chipboard backing board.
PLEASE NOTE: Each print is available as either 11×14 OR 11×17, not both. Actual image size varies as mentioned previously.
Standard Poster Print

GICLÉE PRINTS:
Most paintings have giclée prints available for purchase. These are significantly higher quality prints known for their true colors and longevity, and they most closely resemble the original painting. They are run in limited quantities (most are runs of 20 – 250) and are hand signed & numbered by Justin Hillgrove. The size listed represents the actual image size. All prints are unframed.

Each giclée purchased from Justin Hillgrove (in person or here on ImpsAndMonsters.com) is part of the SN Edition. This edition is hand signed and numbered by Justin Hillgrove. A single edition is made up of both watercolor giclées and canvas giclées of varying sizes that total between 10 – 250. (Justin Hillgrove reserves the right to create additional reproductions and to embellish, enhance or remarque any of the art in this edition).

On Watercolor Paper: Giclée print on watercolor paper. (Watercolor paper is a heavy, lightly textured art paper which has been designed specifically for the watercolor medium). Dimensions listed are actual image size. There is a thin white border around the entire image, usually .125″ – .25″. Print will need to be matted and framed. Prints over 11″x17″ ship in a tube. 6×8’s and 8×8′ come with a 1″ black mat.
Gicleé on Watercolor PaperGicleé on Watercolor Paper

On Stretched Canvas:
Giclée print on canvas. Dimensions listed are actual image size. Canvas is stretched and backstapled onto  5/8 – 7/8″ wooden stretcher bars. Sides are black. Image is treated with a protective UV varnish. The varnish is applied by hand so imperfections in the surface area are normal and lend a uniqueness to the canvas giclée. Stretched giclées can take up to 5 business days to prepare because of ink and varnish curing times.
Gicleé on stretched canvasGicleé on stretched canvasStretched Canvas Gicleé - Back

Additional Editions:
Please note that, in addition to the SN Edition available through Justin, there is also an Canvas Edition AP (Artist Proof) Edition of 114 available for many of the images through Art Center Gallery and its network of galleries. Information on pricing and availability of that edition is available directly through them.  https://www.shopartcenter.com/


SHIPPING:
Shipping within the United States is $6, $30 to Canada and $45 internationally. Items ship within 5 business days of placing an order via USPS Priority Mail. As a general rule, Stretched Giclées on canvas take the longest to ship because of all the steps involved in preparing the art, whereas originals and prints on watercolor paper ship out fairly quickly. INTERNATIONAL SHIPPING NOTE: Apologies to my international friends but shipping costs from the US were already high, AND (at the time I am writing this) those prices just rose again. I wish that weren’t the case, but there is nothing I can do about it. I will reimburse shipping over-payment if the price of shipping to your location is less then the you were charged.


RETURN POLICY:
I want you to be happy with any purchases you make with me. If you are unhappy with your order please email me at impsandmonsters@gmail.com (preferably within 15 days of receipt of your items) and let me know what the problem is and I will do my best to resolve the issue. If you would like to speak to me in person, just email me your phone number and let me know that that is your preference and I will get back to you ASAP. Problems with purchases made through other websites or galleries should be resolved with those same vendors. Items are sold as is and a return may be denied. Please keep in mind that I am a real person, not a large corporation. Your questions, emails and orders all come directly to me, Justin Hillgrove, and I will do my best to answer in a timely manner.

In the case of a return or exchange (made with prior approval only please) items can be sent to:

Imps and Monsters
7110 184th Street SE
Snohomish, WA 98296


BLIND BOX:

Q: What is Blind Box?

A: Blind Box means you don’t know which specific character you might be receiving. The boxes are sealed and even we don’t know which one is inside. Just like buying trading cards, there are common and uncommon or rare ones. The Imps and Monsters Blind Box series includes what’s called a “Chase” plush, which is a rare mystery figure whose identity is unadvertised.

Q: What if I get a duplicate?

A: Trade it with someone else, give it away or pretend the duplicate imps are twins. Or modify the dupe to give it your own flair or personality – Sew on an eyepatch or a mustache – you get the idea.


TUTORIALS/VIDEOS:

Q: Do you do tutorials or videos?

A: Yes! I do have some videos on my YouTube Channel here:
https://www.youtube.com/user/IMPSANDMONSTERS/videos

And some more tutorials on Lasting Impression Art:
http://lastingimpressionart.com